Frequently Asked Questions

The only place you can buy your pass is from the official box office, online or by phone at 418‑800‑3347 and 1‑855‑800‑3347.

Beware of resale sites! The Festival is not liable for purchases on other sites than that of the Festival.

By phone:
Monday to Friday: 9 am to 8 pm (except on days when sales start at noon)
Saturday and Sunday: 10 am to 5 pm

To contact the box office
418‑800‑3347 or 1‑855‑800‑3347
billetterie@infofestival.com

No. The FEQ concept is one pass that is good for all shows, all 11 days.

No, VIP passes are not on sail. Only Gold and Silver Front-Stage Zones cards and Bell Signature Zone cards are sold to the public.

These three zones located on the Plains of Abraham ensure guaranteed admission, VIP entrance and exclusive bar and restroom services. The Bell Signature Zone has grandstands with reserved seating. These cards are also good for general admission to all of the other Festival sites.

Yes, the Festival has reserved sections accessible to any individual who is mobility-impaired, whether permanently or temporarily (limb in cast or mobility-impairing injury), and who must use a manual or electric wheelchair, three- or four-wheel scooter, white cane, crutches, walker or guide dog.

These sections are located close to the three main outdoor stages:

  • Bell Stage on the Plains of Abraham: 300 places
  • Loto-Québec Stage at Parc de la Francophonie: 30 places
  • Hydro-Québec Stage at Place d'Youville: 20 places

Note that both the mobility-impaired spectator and accompanying companion must have passes.

Go to the Service for mobility-impaired page for reservation procedures.

Yes, except for shows at L'Anti Bar & Spectacles, which are restricted to 18 years and older.

Children from 0 to 11 years of age accompanied by an adult don't need passes for general admission, limited to 2 children per adult.

Access cards are mandatory for admission to the Gold and Silver Front-Stage Zones, Bell Signature Zone and VIP section for all spectators, regardless of age.

Strollers can be left in the checkroom at the entrance. Fee $5.00.

For the safety and wellbeing of all festivalgoers, the Festival recommends that parents with small children exercise judgement concerning the kind of show presented and the density of the crowd expected on the site before deciding to bring their children. To make it easier for families with strollers to enter the Plains of Abraham, they are asked to use the paved area leading up the hill near the Citadel.

The Festival also has a program of free family events at Family place sponsored by Lait.

  • Plains of Abraham and Parc de la Francophonie: 6 p.m.
  • Place D’Youville: open at all times.
  • Indoor shows: one hour before show time.

Yes. A show could ONLY be cancelled during a thunderstorm or if the safety of the people on site is in danger. Ponchos are sold for $5 at the bars and checkrooms.

No. Only seat pad with a back having no metal frame are allowed.

Look at the Allowed / Forbidden Objects page.

Contact the Festival office at 418‑523‑4540 or 1‑888‑992‑5200

Unclaimed items (umbrellas, drinking bottles, folding chairs, etc.) are kept for one month after the Festival.

Valuable items (keys, telephones, etc.) are kept for three months after the Festival.

If you find something lost, take it to the nearest information booth.

Yes. The program flyer is available in June at Québec City area tourist information bureaus, some Caisses Desjardins and in Média Plus display stands in many local hotels, restaurants, cafés and bars.

Yes. There are screens on the Plains of Abraham and a screen at the Parc de la Francophonie. Note that there are no screens in back of the stages.

Yes. There are several portable toilets at all the sites.

Yes. Drinks are sold at all Festival sites and there are concession stands on the Plains of Abraham. You'll find a picnic area, bars and food trucks at the Cœur du FEQ located at Place de l'Assemblée-Nationale.

Because all the sites are located in the heart of the city, there are also many restaurants near by.

Bell Stage, Plains of Abraham

6 drinking fountains

Loto-Québec Stage, Parc de la Francophonie

2 drinking fountains

 

Yes. There are three checkrooms where you can leave any items not allowed on the sites.

  • Entrance to the Bell Stage on the Plains of Abraham (Cross of Sacrifice)
  • Entrance to the Bell Stage on the Plains of Abraham (Cap Blanc)
  • Near the Loto-Québec Stage at Parc de la Francophonie (on Grande Allée)

Fee: $5 per person. Cash only. Exact fee required.

Prohibited items: all items not allowed on site can be left in the checkroom with the exception of weapons, alcohol, drugs and drug-related items, animals, fireworks and firecrackers.

Yes. There are Desjardins ATMs on the Plains of Abraham site. Several ATMs are also found near the Festival sites. Cash only is accepted at the bars and concession stands at all sites (except for the SAQ Bistro).

There are sales tents on the Plains of Abraham and close to the Cross of Sacrifice entrance.

It’s an exclusive club for the buyers of the general admission pass (or the Front Stage zone card or Bell Signature Zone) that gives you access to a wide range of benefits, to get added to our draw and get the chance to win many prizes. Become a member in two easy steps: create an account and activate your bracelet (or card). Visit the Fan Club FEQ page for more details.

  • July 5 to 15, 2018
  • July 4 to 14, 2019
  • July 9 to 19, 2020